Michael Wagner on the Evolution of Operations Management at Omnia on The COO Roundtable Podcast
Michael Wagner, co-founder and chief operating officer at Omnia Family Wealth, recently sat down for a discussion on The COO Roundtable, a podcast hosted by Matt Sonnen and powered by PFI Advisors.
During their conversation, Wagner recounts how he came to join his father Steven Wagner in the family business after developing a love of economics in college. He describes some of the challenges and opportunities of moving the firm and going independent and how he came to take on his role of COO.
“All of these things started to pop up and you just keep raising your hand. Okay, I’ll take care of this. I’ll take care of that. And before you know it, you’re very much in an operational role,” Wagner said. He later explained to Sonnen how he feels the experience of doing “a little bit of everything at the firm” helps to inform decision-making and ultimately makes him a better advisor.
“I think that the operations background makes me a better advisor. Maybe it’s my background and what I was doing first but knowing how everything is built and put together and interacts with other processes gives me that much more confidence in our process and our system,” Wagner said.
Wagner also spoke to the importance of being intentional about business and operations decisions, even if that means saying no to good ideas to free up bandwidth to better serve their clients.
“We’re all here at the end of the day to make a positive impact in the lives of our clients and do whatever we can to make it easier for my team to do that on a daily basis,” Wagner said.
About The COO Roundtable Powered by PFI Advisors
Tune in as host Matt Sonnen and a panel of COOs share an open discussion about operational and technology best practices for the RIA industry and shed a light on the tremendously important work COOs perform on a day-to-day basis.